We want you to love your purchase, but if you are not completely satisfied, we offer the following return and exchange policies:

• Ready-to-Wear Items: Eligible for returns or exchanges within 7 days of delivery, provided the item is unworn, in its original condition, and with all tags intact.
• Custom Orders: Final sale—no returns or exchanges will be accepted, as these pieces are made specifically for you.

To initiate a return or exchange, please contact us at contact@fashefy.com or via WhatsApp at +1 780-901-0018 before sending back your item.

Return Address:

FASHEFY

610-2610 109 Street NW

Edmonton, Alberta

T6J 5L7

Canada

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• We recommend using a trackable shipping service, as we are not responsible for lost or undelivered return packages.

DAMAGED OR DEFECTIVE ITEMS

If you receive a damaged or defective item, you must report it within 48 hours of delivery by emailing contact@fashefy.com with the following details:

• Order number
• Clear photos of the damaged/defective item
• A brief description of the issue

We will assess the claim and provide a resolution, which may include a replacement or store credit.

ADDITIONAL TERMS & CONDITIONS

• Order Modifications & Cancellations: Once an order has been placed, it cannot be modified. Custom orders cannot be canceled after 24 hours of purchase due to the production process.
• Lost or Stolen Packages: FASHEFY is not responsible for packages that are lost or stolen after delivery confirmation. Please ensure your shipping address is secure.
• Incorrect Address & Undeliverable Packages: If a package is returned to us due to an incorrect address provided by the customer, the customer is responsible for additional shipping costs to resend the package.

For any questions regarding shipping, returns, or exchanges, please contact us at contact@fashefy.com or WhatsApp +1 780-901-0018.