FAQs
Payments & Safety
A: Fashefy is a leading online multi-designer store based in Canada, offering a curated selection of luxury fashion pieces that seamlessly blend traditional craftsmanship with modern design.
A: We feature a diverse range of designer apparel and accessories, including bridal wear, couture, prêt-à-porter, and bespoke pieces for various occasions.
Shopping with Fashefy
A: Browse our collections on the website, select the items you love, choose the appropriate size and any customization options if available, then add them to your cart. Proceed to checkout to complete your purchase.
A: Yes, many of our items can be customized. Refer to the product details or contact us via the website for specific customization options.
A: Once your order is placed, you’ll receive a confirmation email with all the details.
Shipping and Delivery
A: Yes, Fashefy ships worldwide. Shipping costs and delivery times will vary based on your location and will be calculated at checkout.
A: Once your order is dispatched, you’ll receive a confirmation email containing tracking details to monitor your shipment’s progress.
International orders may be subject to customs duties or taxes upon arrival, depending on your country’s regulations. These charges are the customer’s responsibility.
- Domestic (Canada): We offer free standard shipping on all orders within International:
- A flat shipping rate of $40 CAD applies to all international orders. However, for orders over $400 CAD, international shipping is free.
Please note that customers are responsible for any applicable customs duties, taxes, or import fees, which are not included in the purchase price or shipping fees.
We do not deliver to P.O. boxes or freight forwarding addresses due to courier restrictions.
Returns and Exchanges
A: Since our products are made-to-order, we only accept returns or exchanges for items that arrive damaged or defective. Please contact customer service within 48 hours of receiving your order to initiate a return.
A: Orders can be canceled or modified within 24 hours of placement. After that, processing begins, and changes or cancellations may no longer be possible.
Product Information
A: Absolutely. Fashefy partners directly with designers to guarantee that all items are 100% authentic and crafted to the highest standards.
A: Each product page features a size guide specific to the designer. We recommend reviewing these guides and contacting customer service for personalized assistance if needed.
A: Many of our designers offer customization options. Please refer to the product details or contact us to discuss your specific requirements.
Refunds for eligible returns will be credited back to the original payment method used for the purchase. Processing times vary and may take up to 14 working days.
Customer Support
A: You can reach our customer service team by email at contact@fashefy.com or whatsApp at 17809010018 through the contact form on our website.
A: Our team is available Monday through Friday, 9 AM to 6 PM (MT), and we strive to respond to all inquiries within 24 hours.
